Welcome to jordanonfoot!     Free Shipping & Free Return

SHOPPING FAQS

-1. What should I do if I have trouble logging in?

Please follow these instructions:

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

The jordanonfoot.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department at www.jordanonfoot.com and indicate the problem. We will assign a new password for you and you can change it once you log in.

-2. Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department on sale@jordanonfoot.com and provide the following information:

  • - The product(s) that you are interested in
  • - The exact order quantity for each product
  • - Your desired timeframe
  • - Any special packing instructions, e.g. bulk packing without product boxes

Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

-3. What should I do if I want to add or remove the items in the cart?

Please sign into your jordanonfoot account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

PAYMENT FAQS

-1. What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at jordanonfoot.com to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). jordanonfoot cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access.

-2. After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at support.jordanonfoot.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

-3. How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit jordanonfoot.com and log into your customer account to check the order status at any time. If jordanonfoot has received payment, the order status will show "Processing".

-4. What Does My Order Status Mean?

Once your payment is received. Your order will go through several order statuses until we ship it out. At jordanonfoot.com, we have 2 types of order statuses.

1-NORMAL ORDER STATUSES

Normal order status Meaning Actions you can take now:
Waiting for payment This order is unpaid. You are welcome to pay your order now.
Paid You have just paid your order successfully. Please wait for a few minutes .Our server will upload your order shortly and we will start to process your order.Thank you for your patience.
Processing We have accepted your payment and we are processing your order. 
Processing will usually* take 3-10 business days and includes 3 steps : 
1. Receive and allocate stock to your order 
2.Complete quality control for your items 
3.Pack your items 
*For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch time: Ships with 7-15 days".
Contact us to edit the address or the items.
Shipped Out Your order has been sent out to you and you will receive all items at the same time 1.Follow up the delivery in your account and track the item online. 
2.If you’ve chosen free shipping and haven’t purchased a tracking number, we kindly ask to wait for your order 10-25 working days (normal season). Kindly note that during peak season deliveries can be longer. To know more

2- SPECIAL ORDER STATUSES

Special order statuses Meaning Actions you can take now:
Pending You have attempted to pay us probably by PayPal e-check. At this time, we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. For a faster process, please send us via the ticket center, your PayPal transaction ID or your bank receipt showing the payment has been successful.
Cancelled Your unpaid order is canceled Please feel free to replace an order anytime.
Refunded Your order has been refunded on our side. If you paid with Paypal, please allow 3-7 working days for the transaction to appear on your account. If you paid by credit card it will take 7 to 25 working days depending on your credit card.
-5. Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

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