Shipping & Returns
Once you place your order by clicking on the "Checkout" button, you will see the order confirmation page and an e-mail containing your order number will be sent to you. If you do not receive the confirmation email, Contact us Or Contact us via live chat with a fashion specialist.
Orders usually ships within 24-36 hours, once your order has been shipped, Our customer service will send you an e-mail within the next 48 hours reflecting your order tracking number. It will indicate which carrier was used and a method of tracking the order to your door. Please allow 5--8 days for delivery.
Orders May Be Delayed for the Following Reasons:
"Bill To" and "Ship to" addresses are not the same.
Order is pending a credit approval and verification.
A product is currently out of stock.
An order which requires special customization.
An order is shipped to a special location such as Alaska, Hawaii, or APO/FPO.
Delivery is guaranteed. In the event that your package is lost or seized we will reship once at our expense. We are not responsible for any import tax or duty charged to your package. Import is the responsibility of the customer.
We are committed to your complete satisfaction. We are fully confident you will be pleased with your product and the speed and quality of service. Our job does not end when you click buy. As a wholesaler as well as an individual vendor, it is our business to maintain long term relationships with clients. We are, therefore dedicated to following through with our service until full customer satisfaction is achieved. We understand that each client's needs are unique, so are ready to deal with any problems that arise.
We accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged goods
In order to return your products, send an e-mail the reason you wish to return your order, we will reply promptly and instruct you where to return product(s). Do not return to sender. You must contact us before returning any items in order to receive a refund or replacement.
You must return your products new and unused condition within 30 days of receipt for refund, and with all tags attached. You must send you returned package via courier at your own expense to our warehouse in Asia and provide us with a tracking number in order for a replacement/refund to be issued. In such cases, the customer is responsible for return shipping fees. We provide free shipping to you and do not charge a restocking fee. we will lose the initial cost of shipping to you, and so, unfortunately, can not offer to pay the return fees. Refund will be made in the same form in which payment was received (i.e. Refunded on your credit card) and may take up to 15 business days after receipt of the goods. Items purchased with a discount code may only be returned for exchange. Refunds will be issued within 15 days of receipt, and will be credited to your credit card.
Kindly include when you contact us the following information. This will expedite the processing of your return:
1.Your full name and the date the order was placed and received
2.A list of the product(s) to be return
3.The reason for the return of the products
Must be in original packaging ( with box)
Must be in good condition
No scratches, marks, or blemishes on the item
Lost or stolen parts
Damage due to personal use of negligence
Keep in mind, we are always here to help whatever happens. Just email us we will attend to any matter and work together with you to resolve it.